The B2C Outbound Call Representative specializes in making outbound sales phone calls/receiving inbound calls to execute product sales and resolve customer service issues on behalf of JR Cigars, CDM, Cigars.com. This person will be expected to use his/her advanced skills and product knowledge to promote, sell and provide best in class service to our B2C Customers.
· Contact prospective customers from approved list by telephone or email · Use cigar product knowledge to showcase the promotions being offered · Use Business Intelligence tools to track progress with new prospects · Report performance against weekly sales goals and objectives to District Manager · Maintain regular contact with existing (key) clients to discuss business needs and goals · Solicit cigar orders and endeavor to maintain adequate Altadis inventory in all accounts · Introduce new brands, sizes and packing to all accounts · Develop and maintain business relationships with purchasing contacts · Quote prices and credit terms for direct buying customers and prepare approved sales contracts for orders · Prepare daily and weekly reports of business transactions for District Manager’s review · Initiate and manage 30+ calls a day · Use Mix & Match approach with for portfolio brand sales and use cigar accessories (lighters/cutters/bags) as value-added incentives |
• EDUCATION/CERTIFICATION: Degree or high school diploma from an accredited institution
• REQUIRED KNOWLEDGE: Understanding of specialty goods distribution. Complete understanding of Company products and services. Cigar Knowledge required.
• EXPERIENCE REQUIRED: o 6 months to 1 year o Salesforce experience; AS400 a plus |
Experience in Outbound call center activities and customer service environment o Hunter attitude with the ability to cold-call prospects o Excellent communication and customer service skills o Enjoy selling on the phone o Proficient with basic computer skills
Remote Opportunity
Must have a dedicated work space with Personal Internet (requirement available)
*Required to regularly talk and hear
*Required to Stand, Walk or sit
*Use hands to finger, handle or feel
*Reach with hands and arms
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